prtoto Privacy Policy

This page describes what we collect when you use prtoto and how we keep that data protected. We collect personal information only to enable your account, process payments, verify your identity, and provide customer support. We do not sell your data to third parties, and we do not use it for marketing purposes beyond service communications.

Our privacy practices comply with international data-protection standards. We encrypt sensitive information, limit staff access, and retain data only as long as necessary. Whether you access prtoto from Jakarta, Surabaya, Bandung, or Medan, the same privacy protections apply.

This policy outlines your rights regarding your personal data and explains how we handle it throughout your relationship with prtoto.

What Data We Collect on prtoto

Account Registration Information

When you register on prtoto, we collect your full name, email address, phone number, and date of birth. We also collect your residential address and country of residence to verify your jurisdiction eligibility. This information is mandatory for account creation. We do not collect more than necessary; we do not ask for your employment history, family details, or other personal data unrelated to account verification.

Identity Verification Documents

Before your first withdrawal from prtoto, we require identity verification. You upload a photo of your national ID, passport, or other government-issued document. We process this image through an automated verification service and then delete it from our system once verification is complete. We retain only a confirmation record that verification was successful, not the image itself. This practice protects your privacy while ensuring compliance with anti-money-laundering regulations.

Payment and Transaction Data

When you deposit or withdraw funds on prtoto, we record the payment method, amount, and timestamp. For deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we log the transaction on our servers. We do not store your full payment card details or bank account numbers—our payment processors handle that securely. We retain transaction records for seven years to comply with financial regulations.

Account Activity and Game Data

We log every action on your prtoto account: login times, game sessions, bets placed, results, withdrawals, and customer support interactions. This data helps us detect fraud, resolve disputes, and improve our service. We retain account activity logs for five years. You can access your own game history anytime in your account dashboard.

Device and Browser Information

When you access prtoto, we record your device type (phone or desktop), operating system version, browser, and IP address. We use this information to detect unauthorised access, prevent fraud, and optimise our platform for different devices. We do not collect your precise geographic location, but we infer your approximate region from your IP address for jurisdictional compliance. Our servers may sit outside your jurisdiction—typically in Singapore or Malaysia—but this does not affect your privacy rights or data security.

Cookies and Tracking

We use cookies on prtoto to maintain your login session, remember your preferences, and track your navigation across pages. Cookies are small text files stored on your device; you can disable them in your browser settings, but some prtoto features may not work properly without them. We do not use cookies for advertising or third-party tracking. Our cookies are session-based (deleted when you log out) or persistent (lasting up to one year).

How We Use Your Data and Your Rights

Our Use of Your Data

We use your personal data on prtoto for the following purposes only:

• Account management: Creating your account, logging you in, and maintaining your profile and settings.
• Payments: Processing deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer.
• Identity verification: Complying with anti-money-laundering and know-your-customer (KYC) regulations.
• Customer support: Responding to your inquiries, resolving disputes, and improving our service.
• Fraud prevention: Detecting suspicious activity, preventing account takeovers, and protecting prtoto integrity.
• Legal compliance: Responding to lawful requests from regulators and law enforcement.

We do not use your data for marketing, advertising, or selling to third parties. We do not create behaviour profiles for targeting. We do not share your data with third parties except where legally required or necessary for payment processing (e.g., your bank receives your bank account number when you withdraw funds).

Your Privacy Rights on prtoto

Under international data-protection standards, you have the following rights regarding your personal data:

• Right of access: You can request a copy of all personal data we hold about you. Contact our support team to submit a data-access request; we respond within 30 days.
• Right to correction: If any of your data is inaccurate, contact us and we will update it immediately.
• Right to deletion: You can request deletion of your prtoto account and associated data. We delete your account and personal data within 90 days, except where we must retain it for legal or regulatory reasons (e.g., financial records for seven years).
• Right to portability: You can request a copy of your data in a portable format (e.g., CSV) to move to another service.
• Right to object: You can opt out of non-essential communications (e.g., promotional emails) at any time in your account settings.

Third-Party Processors

We use third-party service providers to operate prtoto securely. These include:

• Payment processors: Companies that handle deposits and withdrawals.
• Identity verification services: Automated systems that verify your ID documents.
• Cloud hosting providers: Companies that host our servers and databases.
• Fraud detection services: Tools that identify suspicious activity.
• Email and SMS providers: Services that send you notifications and support messages.

All these providers are bound by confidentiality agreements and use your data only to provide services to prtoto. They do not have independent rights to use your data for their own purposes.

Data Retention and Deletion

We retain your personal data only as long as necessary. Account registration data is kept for the life of your prtoto account plus one year after closure. Transaction records are retained for seven years to comply with financial regulations. Account activity logs are retained for five years. Identity verification documents are deleted after verification completes. You can request deletion of your account anytime; we delete personal data within 90 days, subject to legal retention requirements.

Data Breach Notification

If we detect a data breach on prtoto that compromises your personal information, we notify you by email within 48 hours of discovery. Our notification includes details of the breach, the data affected, and steps we have taken to secure your account. We also notify relevant regulators where required by law. We recommend changing your prtoto password immediately after receiving such a notification.

Policy Updates and Contact

We may update this privacy policy periodically to reflect changes in our practices or applicable law. We notify you of material changes via email or in-app notification. Your continued use of prtoto after such notification implies acceptance of the updated policy. If you have questions about our privacy practices or wish to exercise any of your rights, contact our support team via live chat, email, or WhatsApp. We respond to privacy inquiries within 10 business days. You may also contact us to file a complaint with your local data-protection authority.

Your privacy is fundamental to our relationship with you on prtoto. We are committed to protecting your personal data and respecting your rights. Our privacy practices are designed to be transparent, secure, and compliant with international standards. If you have any concerns about how we handle your data, please reach out to our support team.